Information We Collect
When you visit our Site, make a purchase, or create an account, we may collect the following types of personal information:
- Contact Information: name, email address, shipping address, phone number
- Payment Information: credit/debit card details, PayPal, or other payment method data (processed securely by third-party payment gateways)
- Account Information: username, password, order history, preferences
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our Site
- Communication Data: information you provide when contacting customer support or signing up for newsletters
How We Use Your Information
We use your personal information for the following purposes:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your orders, returns, and customer service inquiries
- Send you marketing communications and promotional offers (only if you have opted in)
- Improve our website, products, and services through analytics
- Detect and prevent fraud, unauthorized transactions, and other security issues
- Comply with legal obligations, such as tax and accounting requirements
How We Share Your Information
We do not sell, rent, or trade your personal information for monetary compensation. We may share your information with:
- Service Providers: payment processors, shipping carriers, email marketing platforms, and analytics providers (e.g., Shopify, Google Analytics, PayPal) who assist us in operating our business
- Legal Compliance: when required by law, court order, or government regulation
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
We require all third-party service providers to handle your personal information confidentially and only for the purposes we specify.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and shopping cart items
- Analyze website traffic and user behavior to improve our services
- Provide essential website functionality
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: request a copy of the personal data we hold about you
- Right to Rectification: request correction of inaccurate or incomplete information
- Right to Erasure: request deletion of your personal data (subject to legal retention requirements)
- Right to Restrict Processing: request limitation of how we use your data
- Right to Data Portability: request transfer of your data to another organization
- Right to Opt-Out: withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at thornox@outlook.com. We will respond to your request within 30 days as required by applicable law.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected (e.g., processing orders)
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When your data is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for all data transmissions
- Secure payment processing through certified third-party gateways
- Restricted access to personal information to authorized personnel only
- Regular security assessments and updates
While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: thornox@outlook.com
- Whatsapp: +85244011253
We will respond to your inquiry as soon as possible.