— Cross-Border Direct Shipping
No Returns or Exchanges
Because all our products are shipped directly from our warehouse to you via cross-border international shipping, we are unable to accept returns or exchanges due to shipping costs, customs procedures, and hygiene regulations.
We understand this may be disappointing, and we want to be fully transparent with you before you place your order — so you can shop with complete confidence.
Our Commitment to You
Even though we don’t accept returns, we stand behind every bottle we sell. Here’s what we offer instead:
- 100% Quality Guarantee
Every bottle of fragrance is sealed, inspected, and carefully packaged before shipping. If your product is damaged or defective during shipping, we will reship it to you free of charge or issue a full refund. Simply provide us with photographic evidence or an unboxing video within 2 days of receiving your order, and we will process your request immediately.
- Free Insurance on Every Order
All shipments are fully insured against loss or damage during transit. If your package is lost or arrives damaged, we handle the claim and resend your order — no extra cost to you.
- Price Adjustment Guarantee
If the price of your purchased fragrance drops within 14 days of your order, we will refund the difference to your original payment method. No questions asked.
What to Do If Something Goes Wrong
We’re always here to help. If you have any questions about your order, please contact us within 2 days of receiving it (and include photos or videos as evidence):
- Email: thornox@outlook.com
- WhatsApp: +85244011253
- Response Time: We reply within 24 hours(Weekdays)
We will do everything we can to resolve your issue—even if we are unable to accept a return or exchange, we want you to feel heard, valued, and treated fairly.
Delivery Failure – Important Notice
All orders are shipped via cross-border international shipping. Once dispatched, we are unable to recall or redirect packages.
If delivery fails for any of the following reasons, the package will be abandoned by the carrier. In such cases:
- ❌ No refund will be issued
- ❌ No replacement will be sent
- ❌ No reshipment will be offered
- ❌ We are not responsible for any loss incurred
Common reasons for delivery failure include (but are not limited to):
- Incorrect or incomplete shipping address provided at checkout
- Recipient not available at the time of delivery
- Local carrier unable to reach you via the phone number provided
- Failure to respond to delivery notifications (SMS, email, or voicemail)
- Refusal to accept the package
To protect your order, please:
- ✅ Double-check your shipping address and phone number BEFORE placing your order
- ✅ Answer calls from unknown numbers during the delivery window
- ✅ Check your tracking link regularly for delivery updates
- ✅ Respond to any delivery notifications from the carrier immediately
By completing your order, you acknowledge that you have read, understood, and agreed to this policy. We are not able to make exceptions.
You can return to the homepage to check out the “Happy Clients” section and see what our customers have to say—even though we don’t offer returns or exchanges, they keep coming back time and time again, simply because they trust our reliability and quality.